Musicboard, an app for music discovery and recommendations, has been struggling, according to its users. Over the past several months, users said the app experienced outages, the website went offline, and the Android app disappeared from the Play Store.

This has concerned its devoted, if small, user base. (The app has been downloaded around 462,000 times to date, according to market intelligence provider Appfigures.) On Reddit, users have been recommending alternatives and offering each other support as they wait for any update.

While it’s not surprising for an app to shut down, when there’s still an active user base, apps typically provide some sort of communication from their operators. But Musicboard users say they haven’t heard anything, leaving them to reach out to the press for help getting in touch with someone, if only to let them export their data.

Some users organized an unofficial “Help Save Musicboard” initiative to bring more attention to the matter. The group is led by the Musicboard user known as Lavarini and run by volunteers.

TechCrunch contacted Musicboard to help these users get some answers and was provided a short statement. However, the statement didn’t explain the longer-term issues and dismissed the outages as “temporary downtime.”